FREQUENTLY ASKED QUESTIONS
What shipping carrier do you use?
We default to USPS for ease of pick-up, but international customers can select UPS or DHL at checkout. USPS standard shipping typically takes 2-6 days and expedited shipping should be 1-3 days after shipment. All orders over 1lb are automatically bumped up to express! We are not liable for delays in any of these servicers' delivery, but will replace items if damaged due to poor packaging.
Why don't you deliver to my location?
We honestly do not know why Shopify might not allow you to place an order besides the address being entered incorrectly, but are aware that some customers in Canada have had trouble. Please try purchasing on Etsy, which may offer delivery to locations this website can't.
Where is my package?
Tracking information is available in your order history under Account.
Where can I find product reviews?
Reviews are near the bottom of each product page below the description. We are in the process of transferring over reviews from our Etsy store, which requires a lot of sifting through information. You can see those at the bottom of our Etsy Shop Page.
How do I get GenderBender Tape to flatten chests?
Our biggest tip is to hold the tissue flat with one hand while gently pulling the paper off to roll the tape flat onto the skin rather than stretching it on. Xandre pulls a small amount of paper off to stick the tape to his inner breast, puts a hand over the tape to squish the breast into the pec-like shape they want it to be, and sticks the rest of the tape to his side just below the armpit hair. He also cuts the top corner into a curve or diagonal to control the compression - you can see how they typically wear GenderBender Tape here. Brief visual directions are in the tape product photos!
Why don't you have my size?
Please use the size filter in collection pages to find items available in your size! Unfortunately, we can't afford to have styles made in all sizes until we know we can sell enough to cover the cost. Limitted edition prints will likely only be offered in a limitted size range. We plan to offer basics in extended sizing and even fits for verying body types! We may simply be out of stock of some sizes because we have been too busy to restock right away - we are currently working on plus size active tops, zip binders & strapless compression tops
Can GenderBender adjust the shape or length of a garment?
We can usually make garments shorter, but to make them longer we would probably need to make one from scratch. please open a custom order request on Etsy or contact us and we will tell you what we can do in your situation!
How much customization do you offer?
As business grows, we have less time and space to devote to custom products. We can not dye small orders to custom colors or build items from scratch purely for aesthetic reasons - but we do consider customization when it comes to special fit or function. If you have a need not being satisfied anywhere else, we are glad to hear about it! We do need to charge a minumum of $99 for made-to-order garments, but can charge much less for simple alterations & additions.
When will you offer darker nude tones?
We do not yet have the capacity to order custom colors from our fabric supplier in LA, but we hope be able to afford it in 2022-2023
Why don't you feature other pride flags?
GenderBender is focused on gender & presentation, not sexuality. We sometimes offer rainbow or progress pride as a catch-all, but otherwise the trans and nonbinary flags cover most of our customers - so much so that investing in more specific inventory would be financially irresponsible. One day we hope to get a building to hold more inventory, hire more transgender people, and better serve the community as a whole - but that will take time & require new funding!
What determines your pricing?
Most our goods are handmade locally in Los Angeles, California, US. Anything made elsewhere was probably bought at the lowest possible quantity, meaning a much higher cost per unit than in mass production for larger companies. Some of our designs are even made custom to order. Doing production locally and in such small batches is more expensive, but also more sustainable and socially responsible. We want to make our products as accessible as possible for our community, but we do need to make a profit to sustain the business & pay our people. Compared to most other trans owned shops, we have more professional industry experience, conduct more product development, and use higher quality fabrics that we consider better suited for our products' use. Comfort and innovation are cornerstones of our brand, so this investment of time and money is essential in offering our creations to the community. Please consider us as a small queer business, rather than comparing us to corporations that are nothing like ours, when doing business with us! We deeply appreciate your support :)