FAQ

FREQUENTLY ASKED QUESTIONS

Who do I contact for help with my order?
If you are unable to find the answers you need on this page, feel free to email us at gbllcservices@gmail.com and please include your 4 digit order number if you have already placed an order. If you have not yet placed an order, please specify your location to help us better answer any questions about delivery.

What are your store policies?
Refund Policy
Shipping Policy
Privacy Policy
Terms of Service

How To Pages:
How to Measure
How to Bind
How to Tuck
How to Tape

Is shipping discreet?
Yes, we use plain packaging with eco-friendly symbols only, and the shipping label has the company name listed as just "GB LLC" rather than GenderBender. For deliveries within the US, you can also request the internal packing slip with details about your order and our company to be removed. This can be requested using the textbox labeled "Special Instructions For Seller" in the cart. If you choose to do this, please make sure to check the product descriptions or size charts for safety information.

Where is my package?
Tracking information is available in your order history under Account. If your package is marked as delivered but you have not received it, please allow 2 days for it to show up in case it was accidentally marked delivered early or delivered to a neighbor. For international orders that are taking longer than expected, please search the tracking number within your country's postal system - you may find more information there as opposed to the US website, especially if you live in Canada. If you are still having trouble locating the package, please contact your local post office who might be holding the package or be missing delivery details and unable to contact you themselves.

What shipping carrier do you use?
We default to USPS for ease of pick-up, but international customers can also select DHL at checkout for faster and more reliable delivery. We prefer DHL to UPS for many reasons. USPS standard shipping typically takes 2-6 days and Priority shipping should be 1-3 days after shipment. We are not liable for delays in any of these servicers' delivery, but will request shipping cost refunds from the service if possible or replace items if damaged due to poor packaging.

Why don't you deliver to my location?
Shopify might not allow you to place an order if the address being entered incorrectly or if they have restrictions surrounding your area. Addresses must be typed in using the Latin alphabet and numerals as our postal system does not recognize non-latin characters.

Will I be charged taxes?
We only charge you the required taxes if the order is being delivered within California, USA. However, if you are an international customer, your government may charge customs duties on any imports above a certain minimum value. These taxes vary from country to country, so you may want to research the rates, unless your country has a free trade agreement with the United States. We are currently unable to collect duties that are due to other governments. We specifially do not recommend using UPS for international orders because they have their own customs broker and often require the duties to be paid before delivery. We have had better luck with DHL in this regard. If you would like to prepay VAT and aren't in a rush to receive your order, you can try placing your order on Etsy - but keep in mind that Etsy's Global Postal / USPS shipping can take a while and frequently go long periods without tracking updates as they are shipping and exchanged with local delivery services.

Why isn't the free shipping discount code working for my order?
The free shipping discount code FREES&H is automatically applied to all eligible orders wihtin the US, unless they are already getting a better deal from another discount code. Unfortunately, as a very small company, we can't often afford to apply multiple discounts to the same items. While a few special order discount codes like credits are allowed to combine, we currently do not have any product deals that combine with the free shipping discount. If you would rather apply the free shipping code to your cart, you may be giving up any BOGO deals or bulk discounts currently applied to your order.

Where can I find product reviews?
Reviews are near the bottom of each product page below the description. 

Which binder or binding product is best for me?
Please feel free to take this quiz or check out the details available on our How to Bind page, in addition to reading details in the product description of the styles you are most interested in. You can also contact us via email for our recommendations based on your measurements, past issues with binders, and any preferences you have.

Which gaff or tucking product is best for me?
We are working on adding a quiz for this to our shop. Until that is available, please feel free to check out the details available on our How to Tuck page, or contact us via email for our recommendations based on your measurements, past issues with tucking, and any preferences you have.

How do I get GenderBender Tape to flatten chests?
Our biggest tip is to hold the tissue flat with one hand while gently pulling the paper off to roll the tape flat onto the skin rather than stretching it on. Xander pulls a small amount of paper off to stick the tape to his inner breast, puts a hand over the tape to squish the breast into the pec-like shape they want it to be, and sticks the rest of the tape to his side just below the armpit hair. He also cuts the top corner into a curve or diagonal to control the compression - you can see how they typically wear body tape here. Check out our How to Tape page for more detailed instructions on using GenderBender Body Tape.

Which size should I get?
Most products have size charts as well as links for How to Bind or How to Tuck. Please check out How to Measure if unsure of your measurements!

Why don't you have my size?
Please use the size filter in collection pages to find items available in your size! Unfortunately, we can't afford to have styles made in all sizes until we know we can sell enough to cover the cost. Limited edition prints will likely only be offered in a limited size range. We plan to offer basics in extended sizing and even fits for varying body types! We may simply be out of stock of some sizes - feel free to email us and ask if we have estimates for when products will be restocked!

Can GenderBender adjust the shape or length of a garment?
We can usually make garments shorter, but to make them longer we would probably need to make one from scratch. Please contact us with your requirements and we will tell you what we can do in your situation!

How much customization do you offer?
As business grows, we have less time and space to devote to custom products. We can not dye small orders to custom colors, but we do offer alterations and custom-makes when needed. If your needs are not being met elsewhere, we are here to help you with custom fit and sizing! We do need to charge a minimum of $99 for most made-to-order garments, but can charge much less for simple alterations & additions. We may also be willing to order new pride trims and materials for our customizable items like hats and harnesses, if the customer is willing to pay for the new materials and understands that materials available elsewhere might not be as high quality as the ones we normally have woven for our products - it would be prohibitively expensive to weave a very small amount of new material for a custom order. Please contact us with your requirements and we will tell you what we can do in your situation!

When will you offer darker nude tones?
We do not yet have the capacity to order custom colors from our fabric supplier in LA. We have tried dyeing garments darker skin tones, the Full Binder and 3/4-Length Zip Plus Compression Top, but found it significantly more expensive and might not be able to do so with other styles anytime soon given recent financial hurdles. When it comes to our tape, this will also be difficult to achieve, because the factory that manufactures our tape has very high minimums for custom colors - so high that we would have trouble even storing the amount of tape required, let alone paying for it. If we can increase our tape sales enough to cover that much new inventory, we would be trilled to offer more colors! If you would like to help us promote GenderBender tape or raise money for more inclusive inventory, please reach out!

Why don't you feature other pride flags?
GenderBender is focused on gender & presentation, not sexuality. We usually offer rainbow or progress pride as a catch-all, but otherwise the trans and nonbinary flags cover most of our customers - so much so that investing in more specific inventory would be financially irresponsible. One day we hope to get a larger location to hold more inventory, hire more transgender people, and better serve the community as a whole - but that will take time & require new funding!

What determines your pricing?
Most our goods are handmade locally in Los Angeles, California, US. Anything made elsewhere was probably bought at the lowest possible quantity, meaning a much higher cost per unit than in mass production for larger companies. Some of our designs are even made custom to order. Doing production locally and in such small batches is more expensive, but also more sustainable and socially responsible. We want to make our products as accessible as possible for our community, but we do need to make a profit to sustain the business & pay our people. Compared to most other trans owned shops, we have more professional industry experience, conduct more product development, and use higher quality fabrics that we consider better suited for our products' use. Comfort and innovation are cornerstones of our brand, so this investment of time and money is essential in offering our creations to the community. Please consider us as a small queer business, rather than comparing us to corporations that are nothing like ours, when doing business with us! We deeply appreciate your support :)

Do you offer wholesale pricing?
We are open to selling our products to larger organizations that want to carry our products. We require that any shops reselling our products meet minimum order quantities for each style they order so that they will have sufficient product for their customers to try in a number of sizes, unless they would prefer to dropship from us to offer all sizes and colors that we have in stock. Those minimums will be much higher if you need new production as opposed to purchasing from our existing inventory. When working with non-profit organizations who are purchasing products for their members, we are usually willing to offer wholesale prices at lower quantities than shops, but we require official paperwork to show the discount as a donation/write-off in that case.

What happened to your Etsy shop?
Etsy suddenly changed some of their policies and started using Ai to enforce their original policies. Many of our listings were taken down either due to "mature content" or by accident because they used Ai without human supervision. Etsy had also become more and more difficult for us to work with since their change in ownership. While we are sad that we can't continue to sell certain products on Etsy that fit very well on that platform, and losing 60% of our income is a huge bump in the road for us, we hope that re-focusing on our website will eventually pay off. Our website charges us fewer fees than Etsy, allows us to provide gender affirming products that are no longer allowed on Etsy, allows us to re-sell items from other makers, and offers other perks like bulk discounts, discounts on sets of complementary items, restock requests and notifications, how-to pages, and soon we hope to set up product selection quizzes and subscriptions for items like our Body Tape. If anything is missing or not working on the new website, please let us know!

How can I donate used garments back to you?
We often get donation requests from charities that support trans youth, homeless, and low income members of our community. When we are able, we send items that have been returned in less-than-new condition, items with dye or marker stains, product development samples, and other items that have been donated back to us in usable condition. Please contact us with details about the item(s) you have and we'll be happy to give you more information on how to donate them back to us in support of those organizations.